jilibay FAQ
Everything You Need to Know

jilibay requires identity verification (KYC) before you can make withdrawals. Accepted documents include any valid Philippine government-issued ID such as:

• Philippine National ID (PhilSys)
• SSS / GSIS ID
• Driver's License
• Passport
• Voter's ID
• PRC ID

Upload a clear photo or scan of your chosen ID through your account dashboard. Verification is typically completed within 24–48 hours. You may also be asked to provide a selfie holding your ID for additional confirmation.

Yes — jilibay is fully optimised for mobile browsers on both Android and iOS devices. You can access the full jilibay experience directly through your phone's browser without needing to download a separate app. The mobile site loads quickly even on standard LTE connections, making it easy to play from anywhere in the Philippines — whether you're in Quezon City, Cebu, Davao, or anywhere in between.

jilibay operates within the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for overseeing gaming activities in the Philippines. Players are encouraged to familiarise themselves with PAGCOR's guidelines and to only engage with licensed, regulated platforms. If you have regulatory concerns, you may contact PAGCOR directly through their official government channels.

jilibay supports a wide range of Philippine payment methods to make depositing as convenient as possible:

• E-Wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-Counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All deposits are processed in Philippine Peso (₱). The available methods may vary slightly depending on your account status and region.

The minimum deposit at jilibay varies by payment method, but is generally set at ₱100 for most e-wallet options including GCash and PayMaya. Bank transfer minimums may be slightly higher. Always check the deposit page within your jilibay account for the most current limits applicable to your chosen method.

GCash and PayMaya deposits are typically instant — your jilibay balance updates within seconds of a successful transaction. Online bank transfers may take a few minutes to a few hours depending on your bank's processing times. If your deposit hasn't reflected after 2 hours, contact jilibay's 24/7 support team with your transaction reference number for assistance.

jilibay does not charge any platform fees for deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your payment provider before initiating a deposit. Any applicable third-party fees are outside jilibay's control.

To withdraw from jilibay, log in to your account and navigate to the Cashier section, then select Withdraw. Choose your preferred withdrawal method, enter the amount you wish to cash out, and confirm the request. Make sure your account is fully verified (KYC complete) before submitting a withdrawal — unverified accounts cannot process cashouts.

• Withdrawals are processed to the same payment method used for your most recent deposit where possible.
• Ensure your account name matches your registered payment account name to avoid delays.

Processing times depend on your chosen withdrawal method:

• GCash / PayMaya: Same business day to 24 hours
• BPI / BDO / Metrobank: 1–3 business days
• Other bank transfers: Up to 3 business days

Withdrawals submitted on weekends or Philippine public holidays are processed on the next business day. If your withdrawal is taking longer than expected, contact jilibay support with your withdrawal reference number.

The minimum withdrawal amount at jilibay is generally ₱200, though this may vary by payment method. Maximum withdrawal limits per transaction and per day also apply — check the Cashier section of your account for the current limits. Players with higher VIP tiers may be eligible for increased withdrawal limits.

jilibay offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage are displayed on the promotions page of your jilibay account. To claim the welcome bonus, make sure to opt in during the deposit process — it is not automatically applied in all cases. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before it can be withdrawn as real cash. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable funds. Not all games contribute equally — Slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Yes — jilibay regularly runs reload bonuses, cashback offers, free spin promotions, and special event bonuses tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches. Check the Promotions section of your jilibay account regularly to stay updated on the latest offers. Subscribing to jilibay's notifications ensures you never miss a deal.

jilibay offers a diverse and growing library of games designed for Filipino players:

• Slots — Hundreds of video slots with varying themes, paylines, and jackpot sizes.
• Bingo — Classic and variant bingo rooms with live draws and chat features.
• Ganesh Fortune — A popular fortune-themed game with exciting multiplier mechanics.
• Super Keno — Fast-paced keno with multiple draw options and big prize potential.
• Live Casino — Live dealer tables including baccarat, roulette, blackjack, and more.

New games are added to the jilibay library on a regular basis.

All games on jilibay use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are subject to regular audits by independent testing laboratories to verify fairness and compliance. The Return to Player (RTP) percentage for each game is available in the game's information panel — we encourage all players to check this before playing.

Selected jilibay games offer a demo or free-play mode that lets you try the game mechanics without risking real money. This is a great way to get familiar with a new slot or understand the rules of a game before committing your balance. Note that demo mode winnings cannot be withdrawn — only real-money play qualifies for cashouts and bonus eligibility.

On the jilibay login page, click Forgot Password. Enter the email address or mobile number registered to your account, and you'll receive a password reset link or OTP. Follow the instructions to set a new password. For security, choose a strong password that you don't use on any other platform. If you're still having trouble, contact jilibay's 24/7 support team for manual assistance.

No. jilibay strictly enforces a one account per player policy. Creating multiple accounts — whether under the same name, different names, or using different devices — is a violation of jilibay's Terms & Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately.

jilibay uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ multi-factor authentication options, fraud detection systems, and regular security audits to keep your account safe. For full details on how we handle your data, please review our Privacy Policy.

If you wish to permanently close your jilibay account, contact our support team via live chat or email. Before closing, make sure to withdraw any remaining balance. Note that account closure is different from self-exclusion — if you're closing your account due to concerns about your gaming habits, we strongly recommend activating self-exclusion instead, which provides a structured break while keeping your account data intact for when you're ready to return.

jilibay is committed to promoting safe and responsible gaming for all Filipino players. The following tools are available directly from your account settings:

• Deposit Limits — Set daily, weekly, or monthly deposit caps to control your spending.
• Session Time Limits — Receive alerts or automatic logouts after a set period of play.
• Loss Limits — Define the maximum amount you're comfortable losing within a given timeframe.
• Cool-Off Period — Take a short break of 24 hours to 6 weeks without fully closing your account.
• Self-Exclusion — Voluntarily block yourself from accessing jilibay for a defined period (minimum 6 months) or permanently.
• Reality Checks — On-screen reminders showing how long you've been playing and how much you've wagered.

Self-exclusion is a voluntary program that allows you to block access to your jilibay account for a set period. Once activated, you will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. To activate self-exclusion:

• Go to Account Settings → Responsible Gaming → Self-Exclusion.
• Choose your exclusion period: 6 months, 1 year, 3 years, or permanent.
• Confirm your decision — self-exclusion cannot be reversed before the period ends.

During self-exclusion, jilibay will also suppress all marketing communications to your registered email and mobile number. If you need immediate help, please reach out to our support team directly.

Gambling should always be a form of entertainment — not a way to earn income or escape problems. Watch out for these warning signs:

• Spending more money or time gambling than you intended
• Chasing losses by placing bigger bets to try to win back what you've lost
• Neglecting work, family, or personal responsibilities because of gambling
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Lying to family or friends about how much you gamble

If any of these sound familiar, we strongly encourage you to use jilibay's self-exclusion tools or seek professional support. Remember: it's okay to ask for help. Visit our Responsible Gaming page for more information and resources.

The minimum age to register and play at jilibay is 21 years old. This is a strict requirement under Philippine law and PAGCOR regulations. jilibay performs age verification checks during the KYC process, and any account found to belong to a person under 21 will be immediately closed. We take underage gambling extremely seriously and have zero tolerance for violations of this policy.